DeLonghi DCM900 Esclusivo 10-Cup Coffee Maker

10-Cup Beaker-Style Coffeemaker
Customer Review: Nice Product.
10/28/2007 I do like this coffee maker alot. I have been a multiple Krups owner. The last coffee maker I owned was a DeLonghi which was bought at Target. It had more options and was less money. I don't think it lasted even a year before it started to turn off before the pot of coffee was done brewing, or would not turn itself off after 2 hours. I wanted to buy The DCM900 before I had bought the one from Target but could not get myself to spent the extra dough to get it. The one from Target was 50$ and became a fire hazard I thought. So after looking back at the DCM900 on Amazon I found one in my price range. Yeah it is alot of money for a coffee maker that is not loaded with tons of options, but the style and performance are great. It is kind of kool when people come by and they say wow nice coffee maker. No I can't program it to make my coffee before I wake up, and it does not grind my beans for me, but how many people are willing to to say to themselves am I crazy for paying that much for a coffee maker and do it? Mark L
Customer Review: Poor product, Poor support
I had this coffee maker less than three months when it just stopped brewing in the middle of a brewing cycle. I immediately called customer support and spoke with Erica. She was very pleasant and offered several suggestions, including de-scaling the machine. She told me to call her back regardless of the results. None of her suggestions succeeded, including de-scaling, which proved to be impossible since the DeLonghi wouldn't brew anyway. And if the coffee maker did need de-scaling, its built-in de-scaling warning light never went on. In any case, I had a mess on my hands and called DeLonghi customer service back. This time I reached Amanda, who couldn't have been nastier and wouldn't or couldn't allow me to speak to Erica. I asked to speak to her supervisor, Josh, who was extremely condescending and unhelpful. Unfortunately, it was then that I decided to do my research, not before. It turned out there were numerous complaints registered with the Better Business Bureau concerning DeLonghi, several of which DeLonghi simply didn't respond to. DeLonghi's policy required ME to pay to ship their product to a service facility in Delaware for them to decide what to do with the machine. This is a very expensive coffee maker that has virtually no special features to warrant such a price tag. I am sorry I didn't do my research before I bought such a terrible product with awful customer support. Be warned before you repeat my mistake. I am currently awaiting word from the powers that be as to the disposition of my $225 investment.