Sunday, May 10, 2009
DeLonghi DC76TW Electronic 12 Cup Drip Coffee Maker, White
Saturday, May 9, 2009
Thursday, May 7, 2009
DeLonghi DCM900 Esclusivo 10-Cup Coffee Maker
Customer Review: Nice Product.
10/28/2007 I do like this coffee maker alot. I have been a multiple Krups owner. The last coffee maker I owned was a DeLonghi which was bought at Target. It had more options and was less money. I don't think it lasted even a year before it started to turn off before the pot of coffee was done brewing, or would not turn itself off after 2 hours. I wanted to buy The DCM900 before I had bought the one from Target but could not get myself to spent the extra dough to get it. The one from Target was 50$ and became a fire hazard I thought. So after looking back at the DCM900 on Amazon I found one in my price range. Yeah it is alot of money for a coffee maker that is not loaded with tons of options, but the style and performance are great. It is kind of kool when people come by and they say wow nice coffee maker. No I can't program it to make my coffee before I wake up, and it does not grind my beans for me, but how many people are willing to to say to themselves am I crazy for paying that much for a coffee maker and do it? Mark L
Customer Review: Poor product, Poor support
I had this coffee maker less than three months when it just stopped brewing in the middle of a brewing cycle. I immediately called customer support and spoke with Erica. She was very pleasant and offered several suggestions, including de-scaling the machine. She told me to call her back regardless of the results. None of her suggestions succeeded, including de-scaling, which proved to be impossible since the DeLonghi wouldn't brew anyway. And if the coffee maker did need de-scaling, its built-in de-scaling warning light never went on. In any case, I had a mess on my hands and called DeLonghi customer service back. This time I reached Amanda, who couldn't have been nastier and wouldn't or couldn't allow me to speak to Erica. I asked to speak to her supervisor, Josh, who was extremely condescending and unhelpful. Unfortunately, it was then that I decided to do my research, not before. It turned out there were numerous complaints registered with the Better Business Bureau concerning DeLonghi, several of which DeLonghi simply didn't respond to. DeLonghi's policy required ME to pay to ship their product to a service facility in Delaware for them to decide what to do with the machine. This is a very expensive coffee maker that has virtually no special features to warrant such a price tag. I am sorry I didn't do my research before I bought such a terrible product with awful customer support. Be warned before you repeat my mistake. I am currently awaiting word from the powers that be as to the disposition of my $225 investment.
Friday, April 24, 2009
Delonghi BCO264B Esclusivo Cafe Nero Combo Coffee and Espresso Maker
The espresso function starts up quickly without much advanced preparation and has two filter holders--one that uses ground espresso and another that uses coffee pods. The pod filter holder has a unique design that securely holds pods in place and makes disposal easy with a single touch of a button. The patented ground espresso filter improves upon the brewing process, which means espresso drinks always have a perfect crema. Cappuccino and latté lovers will be pleased with the exclusive chamber that mixes steam and milk into a delicious, creamy froth. The espresso maker has a stainless-steel boiler for durability and a removable spill tray for easy cleaning. DeLonghi offers a one-year limited warranty on defects in materials and workmanship for this two-in-one espresso/coffee machine. --Cristina Vaamonde
Customer Review: Dont waste your money! Breaks or stops working in a month or so
I went through a few of these within a month of owning it. I received it damaged got a replacement and that one lasted less than a month then another and another and finally one worked for almost a year and that one broke too. You have to ship the unit at your expense every time as well and at 20+ pounds its expensive to ship and my closest place was a 2 hour drive. it doesnt make quality espresso at all its more like coffee even with premium beans that are ground just before brewing. Their customer service is useless as well they dont know anything about their units or making espresso. spend a couple hundred more and purchase a higher quality one that will last.
Customer Review: Warning: If anything goes wrong, the warranty is worthless!
Although their coffeemakers do an excellent job of making coffee, DeLonghi WILL USE ANY EXCUSE NOT TO HONOR THE WARRANTY IF ANYTHING GOES WRONG! Here's my experience: When I ordered my coffeemaker from DeLonghi, it was "backordered" and took over a month to ship. A little over 10 months after I received it, the coffeemaker broke! (The heater coil went out and it would no longer make coffee.) Since it had been over a year since I ORDERED it, they said the one-year warranty was expired, despite the fact I had proof I had received it less than a year before (I still had the shipping confirmation). I explained this numerous times. For a couple of months, the various people I talked to kept telling me they would "look into it", but they never called back. Finally, when it actually WAS over a year since I had received the coffeemaker, when I called to check on the status of my warranty claim, they said, "Your warranty has expired. You've had this coffeemaker over one year. There is nothing we can do." I highly recommend you find a coffeemaker from a manufacturer that stands behind their product! I have a Cuisinart now, and it is WONDERFUL!
Tuesday, April 21, 2009
Saturday, April 18, 2009
Thursday, April 16, 2009
DeLonghi DC412T Drip Coffee Maker
Customer Review: Didn't last very long
This coffee maker only lasted about 2 months, it just quit for no apparent reason. I can not recommend.
Customer Review: Coffee Pot #2
We really liked this coffee maker. It didn't last as long as we would have liked, but good never the less. Has all the features that work for us 12 cup, pause and auto shut off, it's own filter. Only thing I can fault it for is it doesn't come in white. So that's why we bought another one. Can't get to much of a good thing.